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  • I need my order quickly - how soon will it arrive?
    Parcels are usually processed within 2 working days of orders being places and are sent out to mainland UK addresses by 2nd class Royal Mail service. If you need expedited postage on an order then please get in touch and we can arrange to use a faster mail service or courier.
  • How do I look after my natural soaps to stop them going squishy?
    Unlike mass produced commercial soaps, natural soaps contain no chemical hardeners (which is good news for your skin!) so they do take a little extra care to stop them from going squishy. They're best stored on a very well drained soap dish or on soap magnets between uses to let them air dry and stop any moisture coming into contact with them. We've found that anything that causes moisture to gather or pool under the soap will cause your soap to turn to soapy goop - (even safix soap rests don't let the air circulate enough).
  • Can you gift wrap an order?
    Yes absolutely! Just pop a message in the comments box when you order or drop us an email or chat in the box to request free gift wrapping.
  • Do you supply wholesale?
    Yes absolutely - get in touch via email or online chat to request wholesale prices.
  • Do you have a physical shop?
    No but Tin Shed Soap products are sold in shops across the UK as well as online via this website, Etsy and Ecomersh. If you're looking for a retailer near you then get in touch for an up-to-date list of stockists.
  • Are all Tin Shed Soap products vegan?
    Nearly! Everything we make is vegan except for the Honey & Oatmeal soap bars, which contain honey. Everything else - lip balms, soap bars, deodorants - is suitable for vegans and vegetarians.
  • Can you do special orders for wedding favours, events, birthdays?
    Yes, no problem! If you have a wedding or event coming up and would like individually wrapped soaps or a special order putting together then please get in touch.
  • Help, my soap has gone gooey!
    Please take a look at the FAQ on soap care to resolve how best to store your soaps to stop this happening in future. It's really worth experimenting with soap storage until you get a dish/ magnets/ string or other method that works best for you. If you do find yourself with gooey soap then don't worry, not all is lost! There are a few things you can do to rescue the situation: - Scoop up any very gooey soap and mix it with water in a reusable pump-action soap dispenser. Tin Shed Soaps are all castille soaps (majority extra virgin olive oil) so they make a lovely smooth and bubbly liquid hand soap too when they dissolve into water. For best results mix at a ratio of about about 1:5 soap to water. - Any semi-solid soap can be scooped into a reusable sisal scrub bag or similar and hung up to dry in a well-ventilated position away from moisture. The longer you leave the soap to dry, the harder it will get and if you want to use it straight away then the sisal bag with soap in it makes an excellent natural mild exfoliant!
  • Will the Tin Shed Soap pop up shop be visiting anywhere this year?
    Yes! The pop-up list up until the end of 2022 is always being added to, but definite events in the calendar so far are: 2022 - Sunday 27th November: Bangor Christmas Artisan Market - Sunday 4th December: Bodnant Welsh Food Christmas Artisan Market - Saturday 10th December: Colwyn Bay Christmas Artisan Market 2023 - July 4th: Llangollen International Music Eisteddfod Come and say hello for some great gift offers on soaps and body products!

If you have any questions which aren't covered in the FAQ's above then please just get in touch via the 'contact' page and we'll get back to you asap!

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